eAuditor – NBCSA

19 April

eAuditor asks you to choose a file to “Open with” follow these directions

, 2022-04-19

If eAuditor has already been installed, you can try the following. following from the “Open with” screen (right click on the icon to open the “Open with” screen). Right click on an audit file received from NBCSA. Hover over “Open with” from the menu, then select “Choose another app.” Click on “More apps” at the bottom of the list. If you have an option at the bottom of the list for “Always use this app to open .aud files” check it off. This will ensure you won’t have to do this each time you try to open an audit. Click.

18 April

Error message saying “Audit locked. Please enter the access ID to open audit.”

, 2022-04-18

This is generally due to a corrupted file. Please email our COR department to receive another eAuditor file.

18 April

Error message saying “Documentation/Observation Entry – Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately.”

, 2022-04-18

This error means the file is not being saved on your machine properly. Ask your IT department for the rights to save to the documents folder.

18 April

Error message saying “The feature you are trying to use is on a network resource that is unavailable”

, 2022-04-18

If this is not your first time using the installer program you can try uninstalling eAuditor, and reinstalling. If you have an IT group to contact, ask them to ensure that the program is installing properly. Some users may have issues with the normal installer. You can directly download the “NBCSA eAuditor Installer.msi” file mentioned in the error here.

18 April

Message saying “Repair or Remove”

, 2022-04-18

This message usually shows up when a user is attempting to run the installer again, rather than the eAuditor file (.aud file). Copy the eAuditor file from your audit kit email to your desktop, and double click to open. Do not open try to open the audit file directly from the email as you would lose any changes you make to the audit the next time you open it.

18 April

Warning message saying “This audit was created on (yyyy/mm/dd) and has been active for more than the 120 day limit (expiry date: yyyy/mm/dd). Please contact NBCSA for assistance.”

, 2022-04-18

The eAuditor files are only writable for 120 days to prevent users from accidentally filling out outdated audits. If you have received the above warning your completion time has reached expiry. If you haven’t already, contact our COR department and request a new eAuditor file.

18 April

How do I submit my audit results to NBCSA for review?

, 2022-04-18

When fully completed, simply attach the audit (.aud file) to an email directed at the COR department. Please do not send back just the report from the system, as the audit file itself is needed for processing.

18 April

What is a NAICS code and where do I find it?

, 2022-04-18

NAICS code is your North American Industrial Classification System code issued to you through WorkSafeNB. Your NAICS code is determined by the company’s scope of work and can be found on your Experience Rating Form issued from WorkSafeNB.

18 April

Can multiple people work on and complete the audit using the eAuditor?

, 2022-04-18

Yes, however, eAuditor is not a web-based application. You can work on and share the same file with your saved progress to another auditor, but both must use the same file. It is important to note that when sharing the audit file, only one person can update progress at a time.

18 April

How to save my progress?

, 2022-04-18

The audit file that was opened is automatically saved as it is worked on. If you exit eAuditor and return later by double clicking the same audit file, you should see all changes you’ve made previously. If you run into an issue with corruption, please contact the COR department for advice.

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